Zendesk Talk CNAM Support - Frequently asked questions
Explore common questions about CNAM support in Zendesk Talk. Learn about features, setup, and troubleshooting to enhance your customer service experience.
Frequently asked questions
Can I display my business name on outbound calls using Zendesk Talk?
Yes, you can display your business name instead of your Talk phone number on outbound calls. This feature is available for phone numbers based in the USA, and it might work for some carriers in Canada, though it's not guaranteed. To use this…
What information is needed to enable CNAM for Zendesk Talk?
To enable CNAM for Zendesk Talk, you'll need to provide Zendesk Customer Support with specific details about your business. This includes your legal business name, the CNAM to be displayed, your physical address, business type, Employer…
How long does it take to implement CNAM in Zendesk Talk?
Implementing CNAM in Zendesk Talk typically takes one to two weeks. After registration, an additional one to two weeks may be needed for the CNAM to populate across other carrier databases. It's important to note that CNAM registration is a…
Is CNAM available for non-US numbers in Zendesk Talk?
Currently, CNAM functionality in Zendesk Talk is only available for phone numbers based in the USA. It might work for some carriers in Canada, but this is not guaranteed. For non-US numbers, there are other CNAM services like Hiya, but Zendesk…
What should I do if CNAM is not displaying properly on mobile carriers?
If CNAM is not displaying properly on mobile carriers, it's important to ensure that the recipient has the CNAM feature or app enabled on their phone. Without this, CNAM will not display even if it's set up correctly. If you're experiencing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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