What's New in Zendesk January 2022 - Frequently asked questions
Frequently asked questions
What new features were introduced in Zendesk Messaging in January 2022?
In January 2022, Zendesk Messaging introduced the ability for agents and end users to drag-and-drop files into messaging conversations, making it easier to add attachments. Additionally, customers can now choose between a circle- or square-shaped…
How has the Zendesk Agent Workspace been updated?
The Zendesk Agent Workspace now allows users to resize the context panel, providing a better view of customer context, sidebar apps, or Knowledge articles. This update enhances the user experience by offering more flexibility in how information is…
What changes were made to the Admin Center in January 2022?
In January 2022, the Admin Center saw improvements in the buying experience for adding agent seats, allowing account owners and billing admins to purchase additional seats seamlessly in-product. Additionally, configuration settings for the context…
What is new in the Zendesk Suite trial wizard?
The Zendesk Suite trial wizard now includes a new Apps and integrations section. This addition helps users learn how to use Marketplace apps and integrations to extend Zendesk capabilities and work seamlessly with other business tools during the…
How has Zendesk Sell improved email deliverability?
Zendesk Sell has improved email deliverability by allowing users to add an unsubscribe link to sequence emails. This feature helps lower the spam score of emails and allows recipients to opt-out, ending their sequence and notifying Sell of their…
What is the 'Last activity date' feature in Zendesk Sell?
The 'Last activity date' feature in Zendesk Sell logs meaningful activities with a lead or contact, such as notes, calls, texts, visits, tasks, or emails. It does not update for simple edits or tagging, ensuring that only significant interactions…
What new capabilities are available for developers in Zendesk?
Developers can now use the Unified Search endpoint to search for knowledge base articles, community posts, and external records, streamlining the search process by eliminating the need for separate endpoints. For more details, check out the…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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