Pausing & Resuming Call Recordings - Frequently asked questions
Discover how to pause and resume call recordings using agent controls. This page answers common questions about managing call recordings effectively.
Frequently asked questions
How do I pause and resume call recordings in Zendesk Talk?
You can easily pause and resume call recordings in Zendesk Talk to manage privacy and data security. During a Talk call, simply click the pause button in the ticket call bar or the Talk console to pause the recording. To resume, click the pause…
What happens to call recordings when I pause and resume them in Zendesk Talk?
When you pause and resume call recordings in Zendesk Talk, the first part of the recording is available immediately after the call ends. The remaining part of the recording will be processed and added shortly afterwards. This feature allows you to…
Why can't I see the pause and resume button in Zendesk Talk?
If you can't see the pause and resume button in Zendesk Talk, it might be due to the caller's opt-in or opt-out settings. If the 'Caller must opt-out' setting is configured and the caller has pressed 3 to opt-out, the pause and resume button won't…
How does the beep notification work when pausing or resuming recordings in Zendesk Talk?
In Zendesk Talk, a beep notification is used to confirm when a call recording is paused or resumed. Both the agent and the caller will hear this beep, ensuring that both parties are aware of the recording status. This audible notification is an…
What should I consider regarding legal compliance when using call recording in Zendesk Talk?
When using call recording in Zendesk Talk, it's crucial to ensure compliance with all applicable laws. Some jurisdictions require end-user and/or agent consent before initiating a recording. By enabling call recording, you agree that you have…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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