Understanding Paused Call Recordings in Zendesk Talk
What happens to call recordings when I pause and resume them in Zendesk Talk?
When you pause and resume call recordings in Zendesk Talk, the first part of the recording is available immediately after the call ends. The remaining part of the recording will be processed and added shortly afterwards.
This feature allows you to manage sensitive information by pausing the recording during parts of the call where personal data might be shared. It's a great way to ensure compliance with privacy regulations while maintaining control over the data you store.
More related questions
How do I pause and resume call recordings in Zendesk Talk?
You can easily pause and resume call recordings in Zendesk Talk to manage privacy and data security. During a Talk call, simply click the pause button in the ticket call bar or the Talk console to pause the recording. To resume, click the pause…
Why can't I see the pause and resume button in Zendesk Talk?
If you can't see the pause and resume button in Zendesk Talk, it might be due to the caller's opt-in or opt-out settings. If the 'Caller must opt-out' setting is configured and the caller has pressed 3 to opt-out, the pause and resume button won't…
How does the beep notification work when pausing or resuming recordings in Zendesk Talk?
In Zendesk Talk, a beep notification is used to confirm when a call recording is paused or resumed. Both the agent and the caller will hear this beep, ensuring that both parties are aware of the recording status. This audible notification is an…
What should I consider regarding legal compliance when using call recording in Zendesk Talk?
When using call recording in Zendesk Talk, it's crucial to ensure compliance with all applicable laws. Some jurisdictions require end-user and/or agent consent before initiating a recording. By enabling call recording, you agree that you have…
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