Legal Compliance for Call Recording in Zendesk Talk
What should I consider regarding legal compliance when using call recording in Zendesk Talk?
When using call recording in Zendesk Talk, it's crucial to ensure compliance with all applicable laws. Some jurisdictions require end-user and/or agent consent before initiating a recording. By enabling call recording, you agree that you have obtained the necessary consent.
This feature allows you to manage privacy and data security effectively, but it's your responsibility to be aware of and comply with the legal requirements in your area. Always ensure that you have the appropriate permissions before recording calls.
More related questions
How do I pause and resume call recordings in Zendesk Talk?
You can easily pause and resume call recordings in Zendesk Talk to manage privacy and data security. During a Talk call, simply click the pause button in the ticket call bar or the Talk console to pause the recording. To resume, click the pause…
What happens to call recordings when I pause and resume them in Zendesk Talk?
When you pause and resume call recordings in Zendesk Talk, the first part of the recording is available immediately after the call ends. The remaining part of the recording will be processed and added shortly afterwards. This feature allows you to…
Why can't I see the pause and resume button in Zendesk Talk?
If you can't see the pause and resume button in Zendesk Talk, it might be due to the caller's opt-in or opt-out settings. If the 'Caller must opt-out' setting is configured and the caller has pressed 3 to opt-out, the pause and resume button won't…
How does the beep notification work when pausing or resuming recordings in Zendesk Talk?
In Zendesk Talk, a beep notification is used to confirm when a call recording is paused or resumed. Both the agent and the caller will hear this beep, ensuring that both parties are aware of the recording status. This audible notification is an…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
