image for site

How to Check Your Zendesk Plan Type - Frequently asked questions

Discover how to check your Zendesk plan type with our FAQ guide. Learn about plan features, upgrade options, and more to optimize your Zendesk experience.

Frequently asked questions

How can I check my Zendesk plan type manually?

To manually check your Zendesk plan type, you need to access the Admin Center. Simply click on 'Account' in the sidebar, then select 'Billing > Subscription'. This will open the Subscription page where you can view your products, plans, and any…

Is there an automatic way to check my Zendesk plan type?

Yes, you can automatically check your Zendesk plan type by clicking a button that takes you directly to your Subscription page. This requires you to sign in and is only available for accounts where the default language is English. Please note that…

What should I do if I can't find my plan on a plan banner?

If you don't see your plan on a plan banner, you might be on a legacy plan. Legacy plans are older versions of Zendesk plans that may not be represented in current plan banners. To learn more about the functionality available on legacy plans, you…

Who can view subscription information in Zendesk?

Only admins or account owners can view subscription information in Zendesk. This includes details about your products, plans, and any add-ons. If you need to check your plan type, ensure you have the necessary permissions to access this…

What limitations exist for checking my Zendesk plan automatically?

When checking your Zendesk plan automatically, there are a few limitations to be aware of. This feature is only available for accounts where the default language is English and is restricted to admins. Additionally, ad blockers might prevent the…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites