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Pivotal Tracker & Zendesk Integration - Frequently asked questions

Discover answers to common questions about integrating Pivotal Tracker with Zendesk Support. Learn how to streamline your workflow and enhance productivity.

Frequently asked questions

How do I set up the Pivotal Tracker and Zendesk Support integration?

To set up the Pivotal Tracker and Zendesk Support integration, you need to create or open a project in Pivotal Tracker and navigate to the 'Integrations' section. From there, select 'Create New Integration' and choose Zendesk. Provide your Zendesk…

What should I do before using the Pivotal Tracker integration with Zendesk?

Before using the Pivotal Tracker integration with Zendesk, ensure that you have enabled password or token access to Zendesk’s API in Support. This is crucial for the integration to function…

How can I view Zendesk tickets in Pivotal Tracker?

To view Zendesk tickets in Pivotal Tracker, you need to set up a view in Zendesk Support and copy the view ID to Pivotal Tracker. Once the integration is complete, you can access the tickets by hovering over the 'More' menu in Pivotal Tracker and…

Can I use any account to connect Pivotal Tracker with Zendesk?

Yes, you can use any account to connect Pivotal Tracker with Zendesk. You have the option to use a dedicated account or select someone else's account by entering their username (email address) and…

What happens to comments on Zendesk tickets when using Pivotal Tracker?

When using the Pivotal Tracker integration, any changes made in Pivotal Tracker will result in comments on your Zendesk tickets. These comments are private and help keep track of updates between the two…

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Zendesk Support Tickets

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Zendesk Messaging (live chat)

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