Account Options for Pivotal Tracker and Zendesk Connection
Discover how to choose an account for connecting Pivotal Tracker with Zendesk, using either a dedicated or existing account.
Can I use any account to connect Pivotal Tracker with Zendesk?
Yes, you can use any account to connect Pivotal Tracker with Zendesk. You have the option to use a dedicated account or select someone else's account by entering their username (email address) and password.
More related questions
How do I set up the Pivotal Tracker and Zendesk Support integration?
To set up the Pivotal Tracker and Zendesk Support integration, you need to create or open a project in Pivotal Tracker and navigate to the 'Integrations' section. From there, select 'Create New Integration' and choose Zendesk. Provide your Zendesk…
What should I do before using the Pivotal Tracker integration with Zendesk?
Before using the Pivotal Tracker integration with Zendesk, ensure that you have enabled password or token access to Zendesk’s API in Support. This is crucial for the integration to function properly.
How can I view Zendesk tickets in Pivotal Tracker?
To view Zendesk tickets in Pivotal Tracker, you need to set up a view in Zendesk Support and copy the view ID to Pivotal Tracker. Once the integration is complete, you can access the tickets by hovering over the 'More' menu in Pivotal Tracker and…
What happens to comments on Zendesk tickets when using Pivotal Tracker?
When using the Pivotal Tracker integration, any changes made in Pivotal Tracker will result in comments on your Zendesk tickets. These comments are private and help keep track of updates between the two platforms.
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Zendesk Support Tickets
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Zendesk Messaging (live chat)
Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
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Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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