Change Language in Zendesk Support - Frequently asked questions
Discover how to change the language settings in Zendesk Support for your agents. This page answers common questions about language preferences and settings.
Frequently asked questions
How do I change the language for a specific agent in Zendesk Support?
To change the language for a specific agent in Zendesk Support, you need to adjust the Language dropdown in their user profile. Simply navigate to the agent's profile, locate the Language dropdown, and select the preferred language. This change…
Does changing an agent's language in Zendesk affect other agents?
No, changing an agent's language in Zendesk does not affect other agents. Each agent's language preference is set individually through their user profile. This means you can customize the language for each agent without impacting the settings of…
What should I do if the language change doesn't take effect for an agent in Zendesk?
If the language change doesn't take effect for an agent in Zendesk, they may need to refresh their page. After updating the language in the agent's profile, it's important for the agent to refresh their browser to see the changes. This simple…
Where can I find the language setting for an agent in Zendesk?
The language setting for an agent in Zendesk can be found in their user profile. To access it, navigate to the agent's profile and look for the Language dropdown. This is where you can select the desired language for the agent. It's a…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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