How to Use New Talk Hold Music - Frequently asked questions
Discover answers to common questions about Zendesk's new Talk hold and wait music. Learn how to implement, customize, and troubleshoot this feature.
Frequently asked questions
What is the new Zendesk Talk hold and wait music like?
Zendesk has updated its default hold and wait music to a more upbeat yet calming tune. The new music features a tinkling beat and is driven by the quiet strumming of an acoustic guitar, aiming to create a pleasant experience for callers. This…
Why did Zendesk change the hold and wait music?
Zendesk updated the hold and wait music primarily due to customer demand. Many users expressed a desire for a change, and Zendesk listened. The new music is not only a response to feedback but also something the Zendesk team is excited about. They…
Do I need to do anything to get the new Zendesk hold music?
No action is required on your part to enjoy the new Zendesk hold and wait music. It has been automatically set as the default for all users. If you prefer to use your own customized music, you still have the option to upload it. For guidance on…
How can I provide feedback on Zendesk's new hold music?
If you have feedback or feature requests regarding Zendesk's new hold and wait music, you can share your thoughts in their community forum. Zendesk values customer input and uses the forum to collect and manage feedback. This is a great way to…
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