Your trigger for incoming calls might be affecting voicemail tickets because it includes a condition that encompasses all phone call channels, including voicemails. To prevent this, you need to modify your trigger by adding a condition that…
To stop your call trigger from acting on voicemail tickets, you need to adjust the trigger conditions to exclude voicemails. This can be done by adding a condition to your trigger that specifies:Ticket > Channel | Is not | Voicemail
. By doing…
To exclude voicemail tickets from your trigger, you should add a condition that specifies the channel is not voicemail. The condition you need to add is:Ticket > Channel | Is not | Voicemail
. This ensures that your trigger will only act on the…