Prevent Call Triggers from Affecting Voicemails
Find out how to adjust your trigger settings to prevent them from acting on voicemail tickets by excluding voicemail calls.
How can I stop my call trigger from acting on voicemail tickets?
To stop your call trigger from acting on voicemail tickets, you need to adjust the trigger conditions to exclude voicemails.
This can be done by adding a condition to your trigger that specifies:Ticket > Channel | Is not | Voicemail. By doing this, your trigger will only apply to live incoming calls and not voicemail tickets. This adjustment helps in managing your triggers more effectively and ensures they work as intended.
More related questions
Why is my trigger for incoming calls affecting voicemail tickets?
Your trigger for incoming calls might be affecting voicemail tickets because it includes a condition that encompasses all phone call channels, including voicemails. To prevent this, you need to modify your trigger by adding a condition that…
What condition should I add to exclude voicemail tickets from my trigger?
To exclude voicemail tickets from your trigger, you should add a condition that specifies the channel is not voicemail. The condition you need to add is:Ticket > Channel | Is not | Voicemail. This ensures that your trigger will only act on the…
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