Enable Chat to Reply - Frequently asked questions
Discover solutions to common issues with enabling chat for replying. This page addresses frequently asked questions to help you troubleshoot and resolve errors.
Frequently asked questions
Why am I seeing the error 'View only. You need to have Chat enabled to reply to this conversation'?
This error message appears when you try to comment on a ticket without having a Chat license. If you're an admin, you can resolve this by granting yourself or the user the necessary Chat access. If you're not an admin, you'll need to contact your…
How can I resolve the 'View only' error when commenting on a Zendesk ticket?
To resolve the 'View only' error, ensure that the user trying to comment has a Chat license. Admins can grant the necessary access, while non-admins should contact their team for help. Admins can follow the steps in the article on granting product…
What should I do if I can't reply to a conversation in Zendesk due to a Chat error?
If you can't reply to a conversation because of a Chat error, it's likely because you don't have a Chat license. Admins can fix this by granting the necessary access, while non-admins should reach out to their team. For detailed steps, admins can…
Who can fix the 'View only' Chat error in Zendesk?
The 'View only' Chat error can be fixed by an admin who can grant the necessary Chat license. If you're not an admin, you'll need to contact your team to get the correct permissions. Admins can follow the steps in the article on granting product…
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Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
Read Customer.io's case study
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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