Resolve 'View only' Error in Zendesk Tickets
Find out how to resolve the 'View only' error in Zendesk by ensuring Chat access is enabled.
How can I resolve the 'View only' error when commenting on a Zendesk ticket?
To resolve the 'View only' error, ensure that the user trying to comment has a Chat license. Admins can grant the necessary access, while non-admins should contact their team for help.
Admins can follow the steps in the article on granting product access to an agent. For further assistance, explore related articles on verifying permissions and fixing errors when adding agents to chat.
More related questions
Why am I seeing the error 'View only. You need to have Chat enabled to reply to this conversation'?
This error message appears when you try to comment on a ticket without having a Chat license. If you're an admin, you can resolve this by granting yourself or the user the necessary Chat access. If you're not an admin, you'll need to contact your…
What should I do if I can't reply to a conversation in Zendesk due to a Chat error?
If you can't reply to a conversation because of a Chat error, it's likely because you don't have a Chat license. Admins can fix this by granting the necessary access, while non-admins should reach out to their team. For detailed steps, admins can…
Who can fix the 'View only' Chat error in Zendesk?
The 'View only' Chat error can be fixed by an admin who can grant the necessary Chat license. If you're not an admin, you'll need to contact your team to get the correct permissions. Admins can follow the steps in the article on granting product…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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