Fix 'View only' Chat Error in Zendesk
Why am I seeing the error 'View only. You need to have Chat enabled to reply to this conversation'?
This error message appears when you try to comment on a ticket without having a Chat license. If you're an admin, you can resolve this by granting yourself or the user the necessary Chat access. If you're not an admin, you'll need to contact your team to get the correct permissions.
To fix this, ensure that the user has a Chat license. Admins can refer to the article on how to grant product access to an agent for detailed steps. For more information, you can also check out related articles on verifying agent permissions and resolving errors when adding agents to chat.
More related questions
How can I resolve the 'View only' error when commenting on a Zendesk ticket?
To resolve the 'View only' error, ensure that the user trying to comment has a Chat license. Admins can grant the necessary access, while non-admins should contact their team for help. Admins can follow the steps in the article on granting product…
What should I do if I can't reply to a conversation in Zendesk due to a Chat error?
If you can't reply to a conversation because of a Chat error, it's likely because you don't have a Chat license. Admins can fix this by granting the necessary access, while non-admins should reach out to their team. For detailed steps, admins can…
Who can fix the 'View only' Chat error in Zendesk?
The 'View only' Chat error can be fixed by an admin who can grant the necessary Chat license. If you're not an admin, you'll need to contact your team to get the correct permissions. Admins can follow the steps in the article on granting product…
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