How to Report on App Usage - Frequently asked questions
Discover how to effectively report on app usage with Zendesk. This page answers common questions and provides insights into app usage reporting.
Frequently asked questions
Can I report on app usage with Zendesk Explore?
Yes, you can report on app usage with Zendesk Explore, but there are some limitations. You can report on apps developed by Zendesk, such as the Time Tracking app, directly within Explore. However, for third-party apps, reporting is only possible if…
How can I report on Zendesk-developed apps in Explore?
You can easily report on Zendesk-developed apps in Explore, such as the Time Tracking app. These apps are integrated with Explore, allowing you to track and analyze their usage effectively. For more information on the metrics you should be…
Is it possible to report on third-party apps in Zendesk Explore?
Reporting on third-party apps in Zendesk Explore is possible, but with certain conditions. The third-party app must apply a tag or a custom field to the ticket for Explore to generate reports on its usage. To learn more about creating reports…
What are the limitations of reporting on app usage in Explore?
The main limitation of reporting on app usage in Explore is with third-party apps. Explore cannot report on these apps unless they apply a tag or a custom field to the ticket. For more information on how to work around these limitations, you can…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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