Reporting on Zendesk Apps in Explore
Discover how to report on Zendesk-developed apps like the Time Tracking app in Explore.
How can I report on Zendesk-developed apps in Explore?
You can easily report on Zendesk-developed apps in Explore, such as the Time Tracking app. These apps are integrated with Explore, allowing you to track and analyze their usage effectively.
For more information on the metrics you should be measuring with the Time Tracking app, you can check out the article: Time Tracking app - Metrics you need to be measuring.
More related questions
Can I report on app usage with Zendesk Explore?
Yes, you can report on app usage with Zendesk Explore, but there are some limitations. You can report on apps developed by Zendesk, such as the Time Tracking app, directly within Explore. However, for third-party apps, reporting is only possible if…
Is it possible to report on third-party apps in Zendesk Explore?
Reporting on third-party apps in Zendesk Explore is possible, but with certain conditions. The third-party app must apply a tag or a custom field to the ticket for Explore to generate reports on its usage. To learn more about creating reports using…
What are the limitations of reporting on app usage in Explore?
The main limitation of reporting on app usage in Explore is with third-party apps. Explore cannot report on these apps unless they apply a tag or a custom field to the ticket. For more information on how to work around these limitations, you can…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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