Working with Drafts in Knowledge Base - Frequently asked questions
Frequently asked questions
How do I create a draft article in Zendesk?
Creating a draft article in Zendesk is a straightforward process. You can save your work without publishing it until you're ready. To create a draft, select 'Add > Article' from the top menu bar. The article will be a draft by default. Enter your…
Can I edit a draft article in Zendesk?
Yes, you can easily edit a draft article in Zendesk whenever needed. This allows you to refine your content before publishing. To edit a draft, open the draft you want to modify and click 'Edit article'. You can find your draft by viewing your…
How do I publish a draft article in Zendesk?
Publishing a draft article in Zendesk is simple once you're ready to share your content with the world. To publish, open the draft you want to publish and click 'Edit article'. If the Article settings panel isn't visible, click the Article…
How can I view a list of all draft articles in Zendesk?
If you're a Guide admin, you can easily view a list of all draft articles in your Zendesk help center. To access this list, click the 'Manage articles' icon in the sidebar. The Lists tab will open by default. Click 'Drafts' to see a list of all…
Can I delete a draft article in Zendesk?
Yes, you can delete a draft article in Zendesk, but be cautious as this action cannot be undone. To delete a draft, go to Guide admin, click on 'Drafts', select one or more articles, and click the 'Article settings' button at the bottom of the…
Can agents access draft articles in Zendesk?
Agents can access draft articles in Zendesk if they have the appropriate permissions set by a Guide admin. By default, agents are restricted from accessing draft articles, even with a direct link. However, if management permissions in Guide are…
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