Viewing All Draft Articles in Zendesk
How can I view a list of all draft articles in Zendesk?
If you're a Guide admin, you can easily view a list of all draft articles in your Zendesk help center.
To access this list, click the 'Manage articles' icon in the sidebar. The Lists tab will open by default. Click 'Drafts' to see a list of all draft articles in your help center brand. This feature is only available to Guide admins, providing a comprehensive view of all drafts.
More related questions
How do I create a draft article in Zendesk?
Creating a draft article in Zendesk is a straightforward process. You can save your work without publishing it until you're ready. To create a draft, select 'Add > Article' from the top menu bar. The article will be a draft by default. Enter your…
Can I edit a draft article in Zendesk?
Yes, you can easily edit a draft article in Zendesk whenever needed. This allows you to refine your content before publishing. To edit a draft, open the draft you want to modify and click 'Edit article'. You can find your draft by viewing your help…
How do I publish a draft article in Zendesk?
Publishing a draft article in Zendesk is simple once you're ready to share your content with the world. To publish, open the draft you want to publish and click 'Edit article'. If the Article settings panel isn't visible, click the Article settings…
Can I delete a draft article in Zendesk?
Yes, you can delete a draft article in Zendesk, but be cautious as this action cannot be undone. To delete a draft, go to Guide admin, click on 'Drafts', select one or more articles, and click the 'Article settings' button at the bottom of the…
Can agents access draft articles in Zendesk?
Agents can access draft articles in Zendesk if they have the appropriate permissions set by a Guide admin. By default, agents are restricted from accessing draft articles, even with a direct link. However, if management permissions in Guide are set…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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