How to Manage Phone Numbers in Talk - Frequently asked questions
Frequently asked questions
How do I set up an IVR in Zendesk Talk?
Setting up an IVR in Zendesk Talk allows customers to route themselves using number selections. To set up an IVR, you need to configure the phone tree in your Zendesk Talk settings. This involves creating a series of prompts and actions that guide…
What is the process for setting up call routing in Zendesk Talk?
To set up call routing in Zendesk Talk, you first need to add a phone number to your account. Once added, you can configure the routing options to direct calls to the appropriate agents or departments. This setup ensures that incoming calls are…
Why does the caller ID differ on forwarded calls in Zendesk Talk?
When a call is forwarded to a Zendesk Talk number, the caller ID may differ from the original caller's number. This is because the call is routed through an external phone number before reaching Zendesk Talk, which can alter the displayed caller…
Can I use my existing phone number with Zendesk Talk?
Yes, you can use your existing phone number with Zendesk Talk through call forwarding or number porting. Call forwarding allows you to redirect calls from your current number to your Zendesk Talk number, while number porting transfers the number…
Does Zendesk Talk offer toll-free numbers?
Zendesk Talk does offer toll-free numbers, including 1-800 numbers in the US. However, availability may vary, and you might encounter messages indicating that certain prefixes are not available. It's important to check the current availability and…
How do I set up voicemail and greetings in Zendesk Talk?
To set up voicemail and greetings in Zendesk Talk, you need to configure these options in your account settings. This involves recording or uploading audio files for greetings and setting up voicemail preferences. Proper setup ensures that callers…
Does Zendesk Talk support SIP trunking?
Zendesk Talk does not support Session Initiation Protocol (SIP) trunking, nor can you register a SIP softphone to Talk. This means that if you rely on SIP trunking for your telephony needs, you may need to explore alternative solutions or…
Why is there a delay in voicemail ticket creation in Zendesk Talk?
A delay in voicemail ticket creation in Zendesk Talk can occur when the Transcribe Voicemail feature is enabled. This feature processes the voicemail to create a text transcription, which can take additional time. Disabling this feature may reduce…
Can I disable automatic ticket creation for calls in Zendesk Talk?
No, it isn't possible to disable automatic ticket creation for calls in Zendesk Talk. This feature is designed to ensure that all calls are logged and tracked within the system, providing a comprehensive record of customer…
Can I use my VoIP phone hardware with Zendesk Talk?
Using VoIP phone hardware with Zendesk Talk is not supported. Zendesk Talk is designed to work with its own software and systems, so integrating external VoIP hardware may not be feasible. Consider using the Zendesk Talk interface for managing…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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