Automatic Time Off Approval - Frequently asked questions
Discover answers to common questions about Zendesk's automatic approval for time off requests. Learn how it works, benefits, and setup process.
Frequently asked questions
What is the new feature for time off requests in Zendesk?
Zendesk has introduced a new feature that allows for automatic approval of time off requests. This feature enables Workforce Management (WFM) admins to set rules that automatically approve agents' time off requests if certain conditions are met….
Why did Zendesk introduce automatic approval for time off requests?
Zendesk introduced automatic approval for time off requests to save time and streamline the process. Managing time off requests can be time-consuming, and this new feature allows for rule-based automatic approvals, ensuring all requests remain…
Do I need to take any action for the new time off approval feature?
No action is required on your part to use the new time off approval feature. A new settings icon will automatically appear in the upper-right corner of the Time off page, allowing you to access and configure the automatic approval rules. If you…
How can I provide feedback on Zendesk's new time off approval feature?
You can provide feedback on Zendesk's new time off approval feature by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can also contact…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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