Zendesk's New Automatic Time Off Approval Feature
What is the new feature for time off requests in Zendesk?
Zendesk has introduced a new feature that allows for automatic approval of time off requests. This feature enables Workforce Management (WFM) admins to set rules that automatically approve agents' time off requests if certain conditions are met. The rules are defined per team, but the approval limit is checked against the entire organization's time off requests. This helps streamline the process and saves time for admins. For more details, you can check the original announcementhere.
More related questions
Why did Zendesk introduce automatic approval for time off requests?
Zendesk introduced automatic approval for time off requests to save time and streamline the process. Managing time off requests can be time-consuming, and this new feature allows for rule-based automatic approvals, ensuring all requests remain…
Do I need to take any action for the new time off approval feature?
No action is required on your part to use the new time off approval feature. A new settings icon will automatically appear in the upper-right corner of the Time off page, allowing you to access and configure the automatic approval rules. If you…
How can I provide feedback on Zendesk's new time off approval feature?
You can provide feedback on Zendesk's new time off approval feature by visiting their community forum. This platform is where Zendesk collects and manages customer product feedback. For general assistance with Zendesk products, you can also contact…
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