How to View Articles by User Segment - Frequently asked questions
Discover how to view a list of articles with specific user segment permissions. Find answers to common questions about managing and applying user segments for article visibility.
Frequently asked questions
How can I view a list of articles with a specific view permission in Zendesk?
To view a list of articles with a specific view permission in Zendesk, you can create an article list based on user segments. Start by clicking the Manage articles icon in the Guide sidebar. Your All articles list will open by default. Next,…
How do I find all articles where a user segment is applied in Zendesk?
You can easily find all articles where a user segment is applied directly from the user segment in Zendesk. To do this, click the User permissions icon in the Guide sidebar. Then, click on any user segment to open it. Alternatively, you can click…
Can I save a list of articles with specific view permissions in Zendesk?
Yes, you can save a list of articles with specific view permissions in Zendesk for easy access later. After creating an article list by selecting a specific view permission from the Filters menu in the Manage articles section, you have the option…
What steps are involved in viewing a user segment in Zendesk?
Viewing a user segment in Zendesk involves a few simple steps to see where it is applied. First, navigate to the Guide and click the User permissions icon in the sidebar. From there, you can click on any user segment to open it. If you need to,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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