Steps to View a User Segment in Zendesk
What steps are involved in viewing a user segment in Zendesk?
Viewing a user segment in Zendesk involves a few simple steps to see where it is applied.
First, navigate to the Guide and click the User permissions icon in the sidebar. From there, you can click on any user segment to open it. If you need to, you can also access the options menu at the end of the user segment and select Edit, though note that built-in segments cannot be edited. Once inside the user segment, you can click on View articles that are only visible to this segment to see the list of articles associated with it.
More related questions
How can I view a list of articles with a specific view permission in Zendesk?
To view a list of articles with a specific view permission in Zendesk, you can create an article list based on user segments. Start by clicking the Manage articles icon in the Guide sidebar. Your All articles list will open by default. Next, click…
How do I find all articles where a user segment is applied in Zendesk?
You can easily find all articles where a user segment is applied directly from the user segment in Zendesk. To do this, click the User permissions icon in the Guide sidebar. Then, click on any user segment to open it. Alternatively, you can click…
Can I save a list of articles with specific view permissions in Zendesk?
Yes, you can save a list of articles with specific view permissions in Zendesk for easy access later. After creating an article list by selecting a specific view permission from the Filters menu in the Manage articles section, you have the option…
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