Find Articles by User Segment in Zendesk
How do I find all articles where a user segment is applied in Zendesk?
You can easily find all articles where a user segment is applied directly from the user segment in Zendesk.
To do this, click the User permissions icon in the Guide sidebar. Then, click on any user segment to open it. Alternatively, you can click the options menu at the end of the user segment and select Edit, although built-in user segments cannot be edited. Within the user segment, click on View articles that are only visible to this segment. This will display a list of articles where the user segment is applied.
More related questions
How can I view a list of articles with a specific view permission in Zendesk?
To view a list of articles with a specific view permission in Zendesk, you can create an article list based on user segments. Start by clicking the Manage articles icon in the Guide sidebar. Your All articles list will open by default. Next, click…
Can I save a list of articles with specific view permissions in Zendesk?
Yes, you can save a list of articles with specific view permissions in Zendesk for easy access later. After creating an article list by selecting a specific view permission from the Filters menu in the Manage articles section, you have the option…
What steps are involved in viewing a user segment in Zendesk?
Viewing a user segment in Zendesk involves a few simple steps to see where it is applied. First, navigate to the Guide and click the User permissions icon in the sidebar. From there, you can click on any user segment to open it. If you need to, you…
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