Identify Call Disconnections in Talk - Frequently asked questions
Discover how to find out who disconnected a call first in Zendesk Talk. Explore multiple FAQs addressing common concerns and troubleshooting tips for call disconnections.
Frequently asked questions
How can I find out who disconnected a call first in Zendesk Talk?
Currently, Zendesk Talk does not provide a feature to show who disconnected a call first. If you need this information, you should collect the ticket ID associated with the call and reach out to Zendesk Customer Support for assistance. They can…
Does Zendesk Talk show who ended a call first?
No, Zendesk Talk does not show who ended a call first. If you need to know whether the customer or the agent disconnected the call, you will need to gather the ticket ID of the call and contact Zendesk Customer Support. They can provide further…
What should I do if I need to know who disconnected a call in Zendesk Talk?
If you need to find out who disconnected a call in Zendesk Talk, you should collect the ticket ID of the call in question. Once you have the ticket ID, contact Zendesk Customer Support for further assistance. They can help you determine who ended…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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