To compare an agent's tickets to their group's tickets in Zendesk Explore, you need to create two standard calculated metrics. First, create a metric for the agent's tickets by using a formula that specifies the agent's name. Then, create another…
Creating a report in Zendesk Explore requires an average skill level and approximately 20 minutes of your time. This process involves setting up calculated metrics to compare an agent's performance against their group. You'll need to be…
Currently, Zendesk Explore does not support dynamic comparison of any agent's tickets against their team without manually specifying agent names. Each agent's name must be hardcoded into the formula for the calculated metrics. While this might be…
To calculate the difference between an agent's and their group's tickets in Zendesk Explore, create a third standard calculated metric. This metric will subtract the agent's tickets from the group's tickets. In the report builder, create a new…
Unfortunately, Zendesk Explore does not currently support using 'current user' in place of hardcoded agent names in formulas. The assignee's name must be explicitly stated in the formula. This limitation means that each report must be manually…
To compare solved cases per month for an agent and their group in Zendesk Explore, modify the calculated metrics to include only solved tickets. Use the 'Ticket status - Unsorted' attribute to filter for 'Solved' or 'Closed' tickets. Create…