Object Trigger Conditions & Actions - Frequently asked questions
Frequently asked questions
What are object trigger conditions in Zendesk?
Object trigger conditions in Zendesk are essentially 'if' statements that determine whether specified criteria are met. These conditions are used to evaluate custom object records to see if they match certain criteria. You can define two sets of…
How do object trigger action statements work in Zendesk?
Object trigger action statements in Zendesk define what happens when the condition statements are true. They are essentially 'then' statements that specify the actions to be performed if the conditions are met. The available actions depend on the…
What operators are available for custom object fields in Zendesk?
Zendesk provides a variety of operators for custom object fields, allowing you to create flexible trigger conditions. These operators vary based on the field type. For example, a Checkbox field can use 'is' with values True or False, while a Date…
Can I use placeholders in Zendesk trigger actions?
Yes, you can use placeholders in Zendesk trigger actions to format body text. Placeholders allow you to dynamically insert data into your notifications, making them more personalized and relevant. When setting up email notifications, for example,…
What notification options are available for Zendesk triggers?
Zendesk triggers offer several notification options, allowing you to alert users or groups when conditions are met. You can notify via active webhooks, group emails, text messages, or user emails. Each notification type has specific settings,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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