Using Placeholders in Zendesk Trigger Actions
Can I use placeholders in Zendesk trigger actions?
Yes, you can use placeholders in Zendesk trigger actions to format body text. Placeholders allow you to dynamically insert data into your notifications, making them more personalized and relevant.
When setting up email notifications, for example, you can use placeholders to include specific details about the object or user. This feature is particularly useful for creating customized messages. For more on using placeholders, see theoriginal link.
More related questions
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Object trigger conditions in Zendesk are essentially 'if' statements that determine whether specified criteria are met. These conditions are used to evaluate custom object records to see if they match certain criteria. You can define two sets of…
How do object trigger action statements work in Zendesk?
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