Fix LINE Integration Issues - Frequently asked questions
Discover solutions to common issues with LINE integration in Zendesk. This page addresses frequently asked questions to help you troubleshoot and resolve message reception problems.
Frequently asked questions
Why am I not receiving LINE messages in Zendesk?
If you're not receiving LINE messages in Zendesk, it might be due to incorrect settings in the LINE Official Account Manager. Ensure that the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it…
How do I fix LINE integration issues in Zendesk?
To fix LINE integration issues in Zendesk, check the settings in your LINE Official Account Manager. Make sure the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in…
What settings should I check if LINE messages stop in Zendesk?
If LINE messages stop coming through in Zendesk, you should check the Response mode setting in the LINE Official Account Manager. Ensure it's set to Bot mode under Response settings > Main settings. If it's mistakenly set to Chat mode, it will…
How can I ensure LINE messages are received in Zendesk?
To ensure LINE messages are received in Zendesk, verify the settings in the LINE Official Account Manager. The Response mode should be set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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