Ensure LINE Messages Are Received in Zendesk
How can I ensure LINE messages are received in Zendesk?
To ensure LINE messages are received in Zendesk, verify the settings in the LINE Official Account Manager.
The Response mode should be set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in the LINE Developer Center, preventing messages from being received.
Switching to Bot mode and enabling the Use webhook option should ensure messages are received. For additional details, refer to the originalZendesk article.
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