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Ensure LINE Messages Are Received in Zendesk

Ensure LINE messages are received in Zendesk by setting Response mode to Bot and enabling Webhook in Developer Center.

How can I ensure LINE messages are received in Zendesk?

To ensure LINE messages are received in Zendesk, verify the settings in the LINE Official Account Manager.

The Response mode should be set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in the LINE Developer Center, preventing messages from being received.

Switching to Bot mode and enabling the Use webhook option should ensure messages are received. For additional details, refer to the originalZendesk article.


More related questions

Why am I not receiving LINE messages in Zendesk?

If you're not receiving LINE messages in Zendesk, it might be due to incorrect settings in the LINE Official Account Manager. Ensure that the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it…

How do I fix LINE integration issues in Zendesk?

To fix LINE integration issues in Zendesk, check the settings in your LINE Official Account Manager. Make sure the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in…

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If LINE messages stop coming through in Zendesk, you should check the Response mode setting in the LINE Official Account Manager. Ensure it's set to Bot mode under Response settings > Main settings. If it's mistakenly set to Chat mode, it will…

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