Troubleshooting LINE Message Reception in Zendesk
Why am I not receiving LINE messages in Zendesk?
If you're not receiving LINE messages in Zendesk, it might be due to incorrect settings in the LINE Official Account Manager.
Ensure that the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will automatically disable the Webhook in the LINE Developer Center, causing message reception issues.
To resolve this, switch to Bot mode and enable the Use webhook option in the LINE Developer Center. For more details, you can refer to the originalZendesk article.
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To fix LINE integration issues in Zendesk, check the settings in your LINE Official Account Manager. Make sure the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in…
What settings should I check if LINE messages stop in Zendesk?
If LINE messages stop coming through in Zendesk, you should check the Response mode setting in the LINE Official Account Manager. Ensure it's set to Bot mode under Response settings > Main settings. If it's mistakenly set to Chat mode, it will…
How can I ensure LINE messages are received in Zendesk?
To ensure LINE messages are received in Zendesk, verify the settings in the LINE Official Account Manager. The Response mode should be set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in…
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