Fixing LINE Integration Issues in Zendesk
How do I fix LINE integration issues in Zendesk?
To fix LINE integration issues in Zendesk, check the settings in your LINE Official Account Manager.
Make sure the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in the LINE Developer Center, leading to integration problems.
Switching to Bot mode and enabling the Use webhook option in the LINE Developer Center should resolve the issue. For further guidance, visit the originalZendesk article.
More related questions
Why am I not receiving LINE messages in Zendesk?
If you're not receiving LINE messages in Zendesk, it might be due to incorrect settings in the LINE Official Account Manager. Ensure that the Response mode is set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it…
What settings should I check if LINE messages stop in Zendesk?
If LINE messages stop coming through in Zendesk, you should check the Response mode setting in the LINE Official Account Manager. Ensure it's set to Bot mode under Response settings > Main settings. If it's mistakenly set to Chat mode, it will…
How can I ensure LINE messages are received in Zendesk?
To ensure LINE messages are received in Zendesk, verify the settings in the LINE Official Account Manager. The Response mode should be set to Bot mode under Response settings > Main settings. If it's set to Chat mode, it will disable the Webhook in…
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