Character Limit on Ticket Comments - Frequently asked questions
Discover answers to common questions about character limits on Zendesk ticket comments. Learn about restrictions, best practices, and more in our comprehensive FAQ.
Frequently asked questions
What is the character limit for ticket comments in Zendesk?
The character limit for ticket comments in Zendesk is 65,535 characters. This limit applies to comments made using the standard agent interface. If you try to submit a comment with more than 65,535 characters, it will be truncated to fit within…
Does the character limit apply to side conversations in Zendesk?
Yes, the character limit also applies to side conversations in Zendesk. This means that if you have a side conversation with a large number of characters, it may be subject to the same 65,535 character limit as regular ticket comments. If you…
How does markdown or rich text formatting affect the character limit in Zendesk?
Using markdown or rich text formatting in Zendesk can affect the character limit by requiring additional characters for encoding. Even though these formatting characters are hidden, they still count towards the 65,535 character limit. This means…
Can I set a character count requirement for Zendesk ticket comments?
Currently, there is no built-in feature in Zendesk to set a character count requirement for ticket comments. This means you cannot enforce a minimum or maximum character count for comments within the platform. If you need this functionality, you…
What is the character limit for ticket titles in Zendesk?
The character limit for ticket titles in Zendesk is approximately 150 characters. This limit applies to the subject line of a ticket, ensuring that titles remain concise and to the point. Keeping ticket titles within this limit helps maintain…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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