Zendesk Ticket Comment Character Limit
What is the character limit for ticket comments in Zendesk?
The character limit for ticket comments in Zendesk is 65,535 characters. This limit applies to comments made using the standard agent interface. If you try to submit a comment with more than 65,535 characters, it will be truncated to fit within this limit.
In accounts with Agent Workspace enabled, comments are saved in HTML format, and all HTML tags and characters count towards the 65,535 character limit. This can lead to unpredictable issues if the character size limit is exceeded, as truncating is not supported in Agent Workspace. Additionally, if markdown or rich text formatting is used, the comment may be truncated further due to the extra characters needed for encoding the formatting.Learn more
More related questions
Does the character limit apply to side conversations in Zendesk?
Yes, the character limit also applies to side conversations in Zendesk. This means that if you have a side conversation with a large number of characters, it may be subject to the same 65,535 character limit as regular ticket comments. If you…
How does markdown or rich text formatting affect the character limit in Zendesk?
Using markdown or rich text formatting in Zendesk can affect the character limit by requiring additional characters for encoding. Even though these formatting characters are hidden, they still count towards the 65,535 character limit. This means…
Can I set a character count requirement for Zendesk ticket comments?
Currently, there is no built-in feature in Zendesk to set a character count requirement for ticket comments. This means you cannot enforce a minimum or maximum character count for comments within the platform. If you need this functionality, you…
What is the character limit for ticket titles in Zendesk?
The character limit for ticket titles in Zendesk is approximately 150 characters. This limit applies to the subject line of a ticket, ensuring that titles remain concise and to the point. Keeping ticket titles within this limit helps maintain…
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