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Email Verification Issues - Frequently asked questions

Discover solutions to common issues with verification emails when setting up forwarding for a new support address. Find answers to frequently asked questions here.

Frequently asked questions

Why am I not receiving the verification email for my new support address in Zendesk?

If you're not receiving the verification email when setting up forwarding for a new support address, it might be due to the email being auto-suspended. Sometimes, these verification emails are sent from a no-reply address and are detected as system…

How can I check if my verification email is suspended in Zendesk?

To check if your verification email is suspended in Zendesk, you should look in the Suspended tickets view. Verification emails might be auto-suspended if they come from a no-reply address and are detected as system user emails. By checking the…

What should I do if my verification email is auto-suspended in Zendesk?

If your verification email is auto-suspended in Zendesk, you need to check the Suspended tickets view. This happens when emails are detected as being from a system user, often due to being sent from a no-reply address. Once you locate the email in…

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