Email Verification Issues - Frequently asked questions
Discover solutions to common issues with verification emails when setting up forwarding for a new support address. Find answers to frequently asked questions here.
Frequently asked questions
Why am I not receiving the verification email for my new support address in Zendesk?
If you're not receiving the verification email when setting up forwarding for a new support address, it might be due to the email being auto-suspended. Sometimes, these verification emails are sent from a no-reply address and are detected as system…
How can I check if my verification email is suspended in Zendesk?
To check if your verification email is suspended in Zendesk, you should look in the Suspended tickets view. Verification emails might be auto-suspended if they come from a no-reply address and are detected as system user emails. By checking the…
What should I do if my verification email is auto-suspended in Zendesk?
If your verification email is auto-suspended in Zendesk, you need to check the Suspended tickets view. This happens when emails are detected as being from a system user, often due to being sent from a no-reply address. Once you locate the email in…
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Customer.io($50M+ ARR)
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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