Not Receiving Verification Email for Zendesk Support
Learn why you might not receive the verification email when setting up a new support address in Zendesk and how to resolve it.
Why am I not receiving the verification email for my new support address in Zendesk?
If you're not receiving the verification email when setting up forwarding for a new support address, it might be due to the email being auto-suspended. Sometimes, these verification emails are sent from a no-reply address and are detected as system user emails by Zendesk, leading to their suspension. To resolve this, check the Suspended tickets view in Zendesk Support to see if the email is there.
For more detailed guidance on adding support addresses, you can refer to the article: Adding support addresses for users to submit tickets.
More related questions
How can I check if my verification email is suspended in Zendesk?
To check if your verification email is suspended in Zendesk, you should look in the Suspended tickets view. Verification emails might be auto-suspended if they come from a no-reply address and are detected as system user emails. By checking the…
What should I do if my verification email is auto-suspended in Zendesk?
If your verification email is auto-suspended in Zendesk, you need to check the Suspended tickets view. This happens when emails are detected as being from a system user, often due to being sent from a no-reply address. Once you locate the email in…
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