Resolve Auto-Suspended Verification Emails in Zendesk
Learn what steps to take if your verification email is auto-suspended in Zendesk and how to verify your support address.
What should I do if my verification email is auto-suspended in Zendesk?
If your verification email is auto-suspended in Zendesk, you need to check the Suspended tickets view. This happens when emails are detected as being from a system user, often due to being sent from a no-reply address.
Once you locate the email in the Suspended tickets view, you can take appropriate actions to ensure your support address is verified correctly.
More related questions
Why am I not receiving the verification email for my new support address in Zendesk?
If you're not receiving the verification email when setting up forwarding for a new support address, it might be due to the email being auto-suspended. Sometimes, these verification emails are sent from a no-reply address and are detected as system…
How can I check if my verification email is suspended in Zendesk?
To check if your verification email is suspended in Zendesk, you should look in the Suspended tickets view. Verification emails might be auto-suspended if they come from a no-reply address and are detected as system user emails. By checking the…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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