Identify Chat Origins with a Table - Frequently asked questions
Discover how to identify where chats originate using a table in Zendesk Explore. This page answers common questions about setting up and analyzing chat data.
Frequently asked questions
How can I identify where my Zendesk chats originate?
You can identify where your Zendesk chats originate by creating a report in Zendesk Explore. This report will show the number of chats broken down by the country they came from. To create this report, you'll need Zendesk Explore Professional or…
What do I need to create a chat origin report in Zendesk Explore?
To create a chat origin report in Zendesk Explore, you'll need a few things. First, ensure you have Zendesk Explore Professional or Enterprise, as well as Editor or Admin permissions. Additionally, you need ticket data in Zendesk Support and a…
How long does it take to create a chat origin report in Zendesk Explore?
Creating a chat origin report in Zendesk Explore is quick and easy, taking approximately 10 minutes. With the right permissions and account setup, you can follow a few simple steps to generate a report that breaks down chat data by country. This…
What skill level is needed to create a chat origin report in Zendesk Explore?
Creating a chat origin report in Zendesk Explore is designed to be easy, requiring only a basic skill level. The process involves straightforward steps within the Zendesk Explore interface, making it accessible even for those who are not highly…
How do I customize the visualization of my chat origin report in Zendesk Explore?
You can customize the visualization of your chat origin report in Zendesk Explore by changing the chart type. By default, Explore chooses a column chart to display your data. However, you can click the Visualization type icon to select a different…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Freecash
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