Improved Integration with Editors - Frequently asked questions
Explore FAQs about Zendesk's enhanced integration with third-party editors for the Guide media library. Learn how to optimize your media management.
Frequently asked questions
What improvements have been made to Zendesk's integration with third-party editors?
Zendesk has enhanced its integration with third-party editors like Google Docs and Word 365, making it easier to create help center content. Previously, users faced issues with formatting inconsistencies and unwanted HTML tags when copying and…
How does the improved integration with third-party editors affect Zendesk users?
The improved integration allows Zendesk users to seamlessly copy and paste content, including images, from Google Docs and Word 365 into the Guide article editor. This change means that images are automatically imported into the Guide media…
Do I need to take any action to benefit from Zendesk's improved integration?
No action is required on your part to benefit from Zendesk's improved integration with third-party editors. The enhancements are designed to work seamlessly, allowing you to copy and paste content from Google Docs and Word 365 without any…
Can I copy and paste a Word document into Zendesk Guide while keeping the formatting and media?
Yes, you can copy and paste a Word document into Zendesk Guide while maintaining the formatting and media. The improved integration with Word 365 ensures that when you paste content into the article editor, the formatting is preserved, and images…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
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