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Improved Integration with Editors - Frequently asked questions

Explore FAQs about Zendesk's enhanced integration with third-party editors for the Guide media library. Learn how to optimize your media management.

Frequently asked questions

What improvements have been made to Zendesk's integration with third-party editors?

Zendesk has enhanced its integration with third-party editors like Google Docs and Word 365, making it easier to create help center content. Previously, users faced issues with formatting inconsistencies and unwanted HTML tags when copying and…

How does the improved integration with third-party editors affect Zendesk users?

The improved integration allows Zendesk users to seamlessly copy and paste content, including images, from Google Docs and Word 365 into the Guide article editor. This change means that images are automatically imported into the Guide media…

Do I need to take any action to benefit from Zendesk's improved integration?

No action is required on your part to benefit from Zendesk's improved integration with third-party editors. The enhancements are designed to work seamlessly, allowing you to copy and paste content from Google Docs and Word 365 without any…

Can I copy and paste a Word document into Zendesk Guide while keeping the formatting and media?

Yes, you can copy and paste a Word document into Zendesk Guide while maintaining the formatting and media. The improved integration with Word 365 ensures that when you paste content into the article editor, the formatting is preserved, and images…

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