Explore Dashboard Emails - Frequently asked questions
Discover why some recipient addresses are excluded in Explore scheduled dashboard emails. Find answers to common questions and troubleshooting tips here.
Frequently asked questions
Why are some recipients missing from my Explore scheduled dashboard emails?
Explore scheduled dashboard emails may exclude some recipients due to mismatched locale and timezone settings. When sending out dashboards, Zendesk creates virtual groups based on these settings. If a recipient's locale and timezone do not match…
How does Zendesk Explore group recipients for scheduled dashboard emails?
Zendesk Explore groups recipients for scheduled dashboard emails based on locale and timezone settings. These settings determine the creation of virtual groups for email delivery. If recipients have matching locale and timezone settings, they are…
What happens if recipients have different locale and timezone settings in Explore?
If recipients have different locale and timezone settings in Explore, they will be placed in separate virtual groups. This means each recipient will see the email as if it was sent only to them. For example, if you have recipients with varying…
Can I see all recipients in the TO: field of Explore dashboard emails?
You can see all recipients in the TO: field of Explore dashboard emails only if they share the same locale and timezone settings. When these settings match, recipients are grouped together, and their addresses appear in the TO: field. If the…
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