Missing Recipients in Explore Dashboard Emails
Why are some recipients missing from my Explore scheduled dashboard emails?
Explore scheduled dashboard emails may exclude some recipients due to mismatched locale and timezone settings. When sending out dashboards, Zendesk creates virtual groups based on these settings. If a recipient's locale and timezone do not match with others, they will see the email addressed only to themselves.
For instance, if you have recipients with different language and timezone settings, each will receive the email as if it was sent only to them. However, if multiple recipients share the same settings, they will all appear in the TO: field of the email. This ensures that recipients with similar settings are grouped together for delivery.
More related questions
How does Zendesk Explore group recipients for scheduled dashboard emails?
Zendesk Explore groups recipients for scheduled dashboard emails based on locale and timezone settings. These settings determine the creation of virtual groups for email delivery. If recipients have matching locale and timezone settings, they are…
What happens if recipients have different locale and timezone settings in Explore?
If recipients have different locale and timezone settings in Explore, they will be placed in separate virtual groups. This means each recipient will see the email as if it was sent only to them. For example, if you have recipients with varying…
Can I see all recipients in the TO: field of Explore dashboard emails?
You can see all recipients in the TO: field of Explore dashboard emails only if they share the same locale and timezone settings. When these settings match, recipients are grouped together, and their addresses appear in the TO: field. If the…
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