Configuring Guide Settings - Frequently asked questions
Frequently asked questions
How do I access the Guide Settings page in Zendesk?
To access the Guide Settings page in Zendesk, you need to be a Guide admin. Simply click the Settings icon in the sidebar of Guide, then select Guide settings. This will allow you to manage various settings such as content, security, and…
What content management options are available in Zendesk Guide?
Zendesk Guide offers several content management options to help you manage and moderate your public content. You can enable or disable anonymous voting on articles, set up content moderation to send new and edited content to a queue, and set the…
How can I manage security settings in Zendesk Guide?
In Zendesk Guide, you can manage security settings to control content processing and sign-in requirements. Options include displaying unsafe content, requiring sign-in to prevent anonymous access, and allowing email notifications for restricted…
What are the request settings in Zendesk Guide?
Request settings in Zendesk Guide allow agents to manage requests from the help center and set the default sorting order for comments. You can choose to sort comments from oldest to newest or vice versa. Additionally, you can enable agents to…
How do I work with integrations in Zendesk Guide?
Zendesk Guide allows you to manage integrations to enhance your help center's functionality. You can enable or disable options like Google Analytics for tracking, Zendesk Chat for real-time support, and the display of the 'Powered by Zendesk' logo….
Can I deactivate my help center in Zendesk Guide?
Yes, you can deactivate your help center in Zendesk Guide if needed. This option is available in the Guide settings, allowing you to temporarily or permanently disable your help center. It's a useful feature if you need to make significant changes…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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