Recover IVR Recordings After Downgrade - Frequently asked questions
Explore common questions about recovering IVR recordings after a Zendesk plan downgrade. Learn about data retention, access, and recovery options.
Frequently asked questions
Can I recover my IVR recordings after downgrading my Zendesk plan?
Yes, you can recover your IVR recordings after downgrading your Zendesk plan. When you downgrade to a plan that doesn't include IVR, your recordings aren't lost. They will be automatically recovered once you upgrade back to a plan that supports IVR…
What happens to my IVR recordings if I downgrade my Zendesk plan?
If you downgrade your Zendesk plan to one that doesn't include IVR, your recordings are not lost. They remain safe and will be automatically restored when you upgrade back to a plan that includes IVR phone trees. Ensure you have a Support Essential…
Do I need a specific Zendesk subscription to recover IVR recordings?
Yes, to recover your IVR recordings, you need a specific Zendesk subscription. You must have a Support Essential or Support Elite subscription along with the Talk paid add-on. This ensures that your IVR recordings are automatically recovered when…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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