Managing Reviews on Zendesk - Frequently asked questions
Discover answers to common questions about managing received and given reviews on Zendesk. Learn how to effectively handle reviews with our comprehensive FAQ guide.
Frequently asked questions
How can I view my received and given reviews in Zendesk QA?
To view your received and given reviews in Zendesk QA, navigate to the Activity view. Here, you can click on 'Reviews' under the required section. The 'Received' section acts as an inbox where agents can see all their received reviews, including…
How do I reply to a reviewer's comments in Zendesk QA?
Replying to a reviewer's comments in Zendesk QA is straightforward. First, read the conversation and review the scores and comments left by the reviewer on the right side of the screen. You can then type your reply directly in response to the…
What should I do if I want to dispute a review in Zendesk QA?
If you want to dispute a review in Zendesk QA, the process depends on your plan. For users on the legacy Professional, Growth, AI suite, or Enterprise plans, you can use the 'Dispute review' option. If you're on the legacy Starter plan, you have…
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“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
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Freecash
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Read FreeCash's case study
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