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Viewing Received and Given Reviews in Zendesk QA

Learn how to view your received and given reviews in Zendesk QA. Navigate to the Activity view and manage your feedback efficiently.

How can I view my received and given reviews in Zendesk QA?

To view your received and given reviews in Zendesk QA, navigate to the Activity view. Here, you can click on 'Reviews' under the required section. The 'Received' section acts as an inbox where agents can see all their received reviews, including those with comments. This allows agents to read conversations, analyze feedback, and communicate with reviewers. The 'Given' section functions as an outbox, displaying all reviews you have given, along with any comments received or given. For more details, check out the originalZendesk help article.


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