Viewing Received and Given Reviews in Zendesk QA
Learn how to view your received and given reviews in Zendesk QA. Navigate to the Activity view and manage your feedback efficiently.
How can I view my received and given reviews in Zendesk QA?
To view your received and given reviews in Zendesk QA, navigate to the Activity view. Here, you can click on 'Reviews' under the required section. The 'Received' section acts as an inbox where agents can see all their received reviews, including those with comments. This allows agents to read conversations, analyze feedback, and communicate with reviewers. The 'Given' section functions as an outbox, displaying all reviews you have given, along with any comments received or given. For more details, check out the originalZendesk help article.
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What should I do if I want to dispute a review in Zendesk QA?
If you want to dispute a review in Zendesk QA, the process depends on your plan. For users on the legacy Professional, Growth, AI suite, or Enterprise plans, you can use the 'Dispute review' option. If you're on the legacy Starter plan, you have…
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