image for site

Replying to Reviewer's Comments in Zendesk QA

Discover how to reply to a reviewer's comments in Zendesk QA. Engage with feedback to clarify and improve your performance.

How do I reply to a reviewer's comments in Zendesk QA?

Replying to a reviewer's comments in Zendesk QA is straightforward. First, read the conversation and review the scores and comments left by the reviewer on the right side of the screen. You can then type your reply directly in response to the review. This is useful if you have questions, wish to request additional training, or want to dispute the review. Engaging with reviewers helps clarify feedback and improve performance.


More related questions

How can I view my received and given reviews in Zendesk QA?

To view your received and given reviews in Zendesk QA, navigate to the Activity view. Here, you can click on 'Reviews' under the required section. The 'Received' section acts as an inbox where agents can see all their received reviews, including…

What should I do if I want to dispute a review in Zendesk QA?

If you want to dispute a review in Zendesk QA, the process depends on your plan. For users on the legacy Professional, Growth, AI suite, or Enterprise plans, you can use the 'Dispute review' option. If you're on the legacy Starter plan, you have…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites