Replying to Reviewer's Comments in Zendesk QA
Discover how to reply to a reviewer's comments in Zendesk QA. Engage with feedback to clarify and improve your performance.
How do I reply to a reviewer's comments in Zendesk QA?
Replying to a reviewer's comments in Zendesk QA is straightforward. First, read the conversation and review the scores and comments left by the reviewer on the right side of the screen. You can then type your reply directly in response to the review. This is useful if you have questions, wish to request additional training, or want to dispute the review. Engaging with reviewers helps clarify feedback and improve performance.
More related questions
How can I view my received and given reviews in Zendesk QA?
To view your received and given reviews in Zendesk QA, navigate to the Activity view. Here, you can click on 'Reviews' under the required section. The 'Received' section acts as an inbox where agents can see all their received reviews, including…
What should I do if I want to dispute a review in Zendesk QA?
If you want to dispute a review in Zendesk QA, the process depends on your plan. For users on the legacy Professional, Growth, AI suite, or Enterprise plans, you can use the 'Dispute review' option. If you're on the legacy Starter plan, you have…
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Freecash
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
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Read FreeCash's case study
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