Set Primary Email via API - Frequently asked questions
Discover how to set a user's primary email using the Zendesk API. This page answers common questions and provides guidance on API usage for email management.
Frequently asked questions
How can I set a secondary email as the primary email using Zendesk API?
To set a secondary email as the primary email for a user, you need to use the Make Identity Primary endpoint in the Zendesk API. This endpoint allows you to designate an existing secondary email address as the primary one. It's a straightforward…
How do I update an existing email address using Zendesk API?
To update an existing email address, including the primary one, you should use the Update Identity endpoint in the Zendesk API. This endpoint allows you to modify the details of a user's email address, ensuring that your records are always…
Can I use JSON to change a user's primary email in Zendesk?
Yes, you can use JSON to change a user's primary email in Zendesk. While the example in the documentation mentions using CURL, you can also use third-party tools like Postman to make API requests using JSON. Postman is a versatile tool that allows…
What tools can I use to access Zendesk API for email updates?
To access the Zendesk API for updating email addresses, you can use tools like CURL or Postman. While CURL is commonly used in Linux environments, Postman is a great alternative for those who prefer a graphical interface or don't have access to a…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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