Track Goals & Conversions with Google Analytics - Frequently asked questions
Discover how to track goals and conversions using Google Analytics. This page answers frequently asked questions to help you optimize your tracking strategy.
Frequently asked questions
How can I track chat conversions using Google Analytics with Zendesk?
To track chat conversions using Google Analytics with Zendesk, you need to set up both Zendesk Chat and Google Analytics. This integration allows you to monitor which pages your visitors are chatting from and whether they are converting into paying…
What should I do if I'm using the legacy Chat widget with Google Analytics?
If you're using the legacy Chat widget, note that Google ended support for Google Analytics Universal on July 1, 2023. This means you won't see events generated from Chat on Google Analytics anymore. To continue tracking, you need to migrate to…
How do I create goals in Google Analytics for tracking chat conversions?
Creating goals in Google Analytics is essential for tracking chat conversions. Start by signing in to Google Analytics and navigating to the Admin tab. From there, select the desired account, property, and view. In the VIEW column, click on…
How can I monitor my chat conversion rate using Google Analytics?
To monitor your chat conversion rate, you can create a segment in Google Analytics that focuses on chat traffic. This involves using the 'Served by Operator' event, which tracks each time a visitor chats with an agent. In Google Analytics, go to…
What changes occurred with Google Analytics support for Zendesk Chat?
As of July 1, 2023, Google ended support for Google Analytics Universal, affecting users of the legacy Chat widget. To continue tracking chat events, users need to migrate to the Web Widget (Classic), which supports Google Analytics 4. This…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
Zeffy
Zeffy
Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
Zinc
Read Zinc's case study
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
"My AskAI’s Zendesk integration is saving our support agents over 35 hours per week. A massive win for the team and mitigating hundreds of hours of combined waiting time for customers. We are very pleased with the results — which have allowed us to reinvest bandwidth into other strategic areas."
Natalie Onions VP of Customer Experience
Customer.io($50M+ ARR)
Customer.io($50M+ ARR)
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
"My AskAI's Intercom integration stood out not only because of its impressive answer accuracy but also because of how well it worked within our existing Intercom setup. The combination of precision and effortless setup made it invaluable."
Howard Blick Customer Service Team Lead
Freecash
Freecash
Read FreeCash's case study
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