Monitor Chat Conversion Rate with Google Analytics
How can I monitor my chat conversion rate using Google Analytics?
To monitor your chat conversion rate, you can create a segment in Google Analytics that focuses on chat traffic. This involves using the 'Served by Operator' event, which tracks each time a visitor chats with an agent.
In Google Analytics, go to any view and click on +Add Segment, then +NEW SEGMENT. Select Conditions and filter by Event Action, setting it to 'Served by Operator'. Name your segment and save it. This will allow you to compare the conversion rate of your website before and after chat interactions, providing valuable insights into your chat performance.
More related questions
How can I track chat conversions using Google Analytics with Zendesk?
To track chat conversions using Google Analytics with Zendesk, you need to set up both Zendesk Chat and Google Analytics. This integration allows you to monitor which pages your visitors are chatting from and whether they are converting into paying…
What should I do if I'm using the legacy Chat widget with Google Analytics?
If you're using the legacy Chat widget, note that Google ended support for Google Analytics Universal on July 1, 2023. This means you won't see events generated from Chat on Google Analytics anymore. To continue tracking, you need to migrate to the…
How do I create goals in Google Analytics for tracking chat conversions?
Creating goals in Google Analytics is essential for tracking chat conversions. Start by signing in to Google Analytics and navigating to the Admin tab. From there, select the desired account, property, and view. In the VIEW column, click on Goals,…
What changes occurred with Google Analytics support for Zendesk Chat?
As of July 1, 2023, Google ended support for Google Analytics Universal, affecting users of the legacy Chat widget. To continue tracking chat events, users need to migrate to the Web Widget (Classic), which supports Google Analytics 4. This change…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
